FAQ

1. What is Visitor Login?

Visitor Login is the intelligent visitor management software that offers you a new era of visitor registration book, which contains parking enforcement option, follow-up email to notify the hosts that there’s a visitor waiting, print
and stick the non-adhesive name badge for every visitor that the hosts can easily recognize...Read More »


2. Why do I choose Visitor Login?

Visitor Login provides you the most secure level and environment to prevent all your data from being compromised. Only four steps (or less, it depends on your customization) your visitors will be prepared to meet up with you, it decreased their waiting time and recognize them easily from their printed...Read More »


3. Why have I not received my employee email notification?

It is a common case that people have the experience of using the POP or PUSH service. Because it may take a lag time to go through your email server or spam filter. Please be sure to double-check the incoming emails and this will expedite the time and process.

...Read More »

4. Can I terminate the contract anytime when I've purchased Visitor Login?

Visitor Login with monthly plan has no contract, which allows you to cancel or request the services in any time. If you deny for the services, just be make sure follow the 30 days notice in advance of cancellation agreement, you can terminate Visitor Login in anytime without being charged...Read More »


5. What is the technical support about?

Our technical supports services offers you any technical problems when using Visitor Login and its services, we will provide you solutions and feedbacks in time. Moreover, you can request special customize features only for your organizations and companies. Also, we provides you licensing Visitor Login on cloud services, but also...Read More »


6. What are the differences between Monthly plan and Perpetual licence?

Technically, there is no difference between these two plans, we offers you the full version with all features. However, monthly plan allows you to use the licensed Visitor Login monthly, after the period of time, Visitor Login will no longer function unless renewed the plan. Perpetually plan will allow you...Read More »


7. What information will be covered in follow-up email?

The follow up email will be covered with the sign-in time, the visitor name, the location, the host’s name, and the email address. You can customize the text in subject and content message.

...Read More »

8. What can I do if the Visitor Login doesn't work?

The follow up email will be covered with the sign-in time, the visitor name, the location, the host’s name, and the email address. You can customize the text in subject

...Read More »

9. Where can I find out more about Visitor Login and your company?

Please feel free to email us at info@visitorlogin.com, our customer representative would be glad to answer all your questions. Visitor Login is designed and developed by PCI Services Ltd., which also offers the premium quality computer products and services and the highest levels of customer care.

...Read More »

1. HOW TO ADD ADMIN USER AS CONSOLE USER?

  1. Go to the CONTACTS Tab, find ADD button and input required information
  2. Check the box Console User on the right will show up all settings
  3. Fill in the User Name and Password for sign in, and check the box with necessary options and Roles
  4. Finish settings and click SAVE
...Read More »

2. WHAT CAN A CONSOLE USER DO?

Console user has the administrative authority on two different roles, one is Administration Role, and another one is Inquiry Role.

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3. WHERE CAN I SET ACTIVE DIRECTORY SYNC?

  1. Go to CUSTOMIZE Tab, find Employee Info. On the far right
  2. Check the box with YES on Active Directory Sync
  3. Click SAVE button at the bottom of the screen
...Read More »

4. HOW TO FILTER THE DATA?

  1. Go to DASHBOARD, find and click the small table icons (pick any of it) on the top right of each category
  2. Pop up a data screen, find and click the filter icon on the right of each category
  3. Check the box with options are Select All, or partially selected
  4. The screen...Read More »

5. HOW TO EXPORT THE DATA?

The maximum data capacity allows transfer of data saved in the past three years. The default file format is Excel files (*.xls).

 

  1. Go to DASHBOARD, find and click the small table icons (pick any of it) on the top right of each category
  2. On the pop -up screen, filter or...Read More »

6. CAN I CUSTOMIZE THE REASONS OF VISITING AS THE PRIMARY OPTION?

Yes. Visitor Login provides the primary option feature when visitor types any related words or first letter; it is easier to manage data convenient and efficient for organizations and companies. You can customize the reasons by adding them, and also you can sequence all reasons. You also can see the...Read More »


7. WHERE CAN I CHANGE THE CONTACT INFORMATION?

  1. Go to CONTACTS Tab, Click EDIT
  2. Choose the information you want to update, such as: Title, Department Name, Phone number and so on
  3. Remember to click SAVE button
...Read More »